Privacy Policy

1. Introduction

DynaAVS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dynaavs.com or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and contact details (email, phone number, address)
• Business information for corporate clients
• Event details and requirements
• Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address (anonymized where possible)
• Pages visited and time spent
• Referral source

3. How We Use Cookies

Our website uses cookies to enhance your experience. We categorize cookies as:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website (e.g., Google Analytics). These are only activated with your consent.

Marketing Cookies

Used to deliver relevant advertisements. These are only activated with your consent.

You can manage your cookie preferences at any time by clicking "Cookie Settings" in our website footer or using the cookie banner when you first visit.

4. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Respond to inquiries and quotation requests
• Send service-related communications
• Analyze website usage to improve user experience
• Comply with legal obligations

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: For marketing communications and analytics cookies
• Contract: To fulfill service agreements
• Legitimate Interest: To improve our services and respond to inquiries
• Legal Obligation: To comply with applicable laws

6. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist our operations (under data processing agreements)
• Professional advisors (lawyers, accountants)
• Authorities when required by law

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, typically:

• Client records: 7 years after the last transaction
• Inquiry data: 2 years from last contact
• Analytics data: 26 months (anonymized)

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at info@dynaavs.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

13. Contact Us

For privacy-related inquiries or to exercise your rights:

DynaAVS
Email: info@dynaavs.com
Phone: 0161 961 9998

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

Information Commissioner's Office
ico.org.uk
Helpline: 0303 123 1113